BPO capability

Customer Support BPO

Email, chat, voice and back-office support for growing teams.

Scope

Designed around your process.

Email support

Chat support

Voice support

Ticket management

Customer onboarding

Complaint management

Enterprise engagement model

Discovery

Understand volume, workflow and SLA

Pilot

Validate process and quality

Deployment

Build the operating team

Reporting

Track SLA, productivity and quality

Turnaround, productivity, accuracy and escalation tracking.

Dedicated QA workflow with review and error controls.

Controlled documents, permissions and reporting.