BPO capability

Healthcare BPO

Managed healthcare back-office operations for documentation, billing and claims.

Scope

Designed around your process.

Medical billing support

Medical coding support

Patient data entry

Insurance verification

Claims processing

Medical records processing

Revenue cycle support

Enterprise engagement model

Discovery

Understand volume, workflow and SLA

Pilot

Validate process and quality

Deployment

Build the operating team

Reporting

Track SLA, productivity and quality

Turnaround, productivity, accuracy and escalation tracking.

Dedicated QA workflow with review and error controls.

Controlled documents, permissions and reporting.