BPO capability

E-commerce BPO

Catalog, order and marketplace operations for online businesses.

Scope

Designed around your process.

Product listing

Catalog management

Order processing

Customer support

Returns processing

Inventory data management

Enterprise engagement model

Discovery

Understand volume, workflow and SLA

Pilot

Validate process and quality

Deployment

Build the operating team

Reporting

Track SLA, productivity and quality

Turnaround, productivity, accuracy and escalation tracking.

Dedicated QA workflow with review and error controls.

Controlled documents, permissions and reporting.